Flood Help

What should I do?

You should call WetCarpet24Hr whether it’s a day or night time, whether it’s a small or large area damage, to begin the cleanup ASAP and minimize the extent of damage to your property and content. Regardless of whether we work with your insurance company, or if insurance coverage is not available to cover the loss, it is up to you, the individual property owners, to take “reasonable and prudent steps to protect and secure the property from further damage”.Wet Carpet Drying

Who do I call first?

This depends on the problem. First you should try to find and eliminate the water source by calling the appropriate service company to fix the problem to prevent any additional damage to your home. If this is a ruptured pipe or hot water heater problem, you may need to contact a licensed plumber to stop the leak. If it is a problem with your power or any other area of the property, you will need to call appropriate service provider to fix the problem.Water Damage

Will my insurance cover the loss?

In the mean time you should call your insurance provider to report the claim. WetCarpet24HR can then deal directly with your insurance adjuster and send your bill to your insurance company direct, with your authorization. In most cases you will be covered by your insurance however you should talk with them about your policy.

Things you could do before our emergency teams arrive

Try to find and stop the water intrusion source.
Try to identify the extent of the water damaged area. You can do this by tracing the pathways of the water to find where the damage has spread.
Plan and start the clean up by collecting items from the floor. Find a spare room where some of the household/office items may need to be stored temporarily while the restoration is in progress. The basic idea here is to move and protect your personal belongings/documents from water damage.
Don’t Use your household vacuum to remove water (electrical shock may occur).
Don’t Leave books, magazines or other coloured items on wet carpets or floors as they may stain the carpet.
Don’t Use TVs or other household appliances while standing on wet carpets or floors, especially not on wet concrete floors.
Don’t Leave wet fabrics in place; dry as soon as possible.
Don’t Track contaminated material into undamaged areas.
Don’t Use heat to dry closed building interiors; mildew and expanded moisture damage may result.
Don’t Attempt to decontaminate surfaces with sprays and other over-the-counter germicidal products.
Don’t Turn on ceiling fixtures if ceiling is wet, and keep out of rooms where ceilings are sagging from retained water.

Do Make sure an appropriate, licensed service company has been called to eliminate the water source or make necessary repairs as required.
Do Turn off circuit breakers supplying electricity to wet areas; unplug and remove any small electrical devices on the wet carpet.
Do Remove Oriental rugs or other coloured rugs from wet wall-to-wall carpeting.
Do Remove valuable paintings and art objects to a safe, dry place.
Do Place aluminum foil or wood blocks between furniture legs and wet carpeting.
Do Hang draperies and pin up furniture skirts to prevent watermarks, dye marks.
Do Make plans for restoration crew to move large furniture to specified dry areas, if necessary.